Terms of Service.

Effective date: September 12, 2026

1. Agreement

These Terms of Service ("Terms") are an agreement between you and CRMG Labs LLC, an Illinois limited liability company ("CRMG Labs", "we", "us"). They govern access to and use of the crmg.ai website and CRM-G — including the Sales, Service, and Workforce Management applications and optional AI features (together, the "Service"). By requesting a workspace, signing in, or using the Service, you agree to these Terms on behalf of yourself and, if applicable, the organization you represent. If you are accepting for an organization, you confirm you have authority to bind it. A separately signed agreement between your organization and CRMG Labs takes precedence over these Terms where they conflict.

2. Service changes

CRM-G is under active development. Features may change, be added, or be removed; we may update, suspend, or discontinue parts of the Service as we develop it. Unless a separate agreement says otherwise, the Service is provided without an uptime commitment. We will use reasonable efforts to give notice of material changes.

3. Workspaces and accounts

• Workspaces are provisioned by our team after a demo request and email verification. We may accept or decline requests at our discretion.
• You are responsible for the accuracy of information you submit, for safeguarding credentials, and for activity under your accounts. Notify us promptly of suspected unauthorized access.
• Your organization's administrators control who can access its workspace and what data it contains.

4. Your data

Your organization owns the data it stores in its workspace ("Customer Data"). We process Customer Data only to provide and secure the Service, as described in our Privacy Policy, and on your organization's instructions. We do not sell Customer Data. AI provider processing is described in the Privacy Policy. You are responsible for having the rights and consents needed for the data you put into the Service, and for using the Service in compliance with laws that apply to you.

5. AI features

The AI assistant generates content and proposes actions using large language models. AI output can be inaccurate or incomplete — review it before relying on it, and confirm proposed changes before they are applied. AI features are subject to per-tenant usage quotas. You must not use AI features to generate unlawful content or to make automated decisions with legal or similarly significant effect on individuals without appropriate human review.

6. Acceptable use

You agree not to: misuse or interfere with the Service; attempt to access other tenants' data; probe or test the Service's security except through our responsible disclosure process; upload malicious code; use the Service to send spam or unlawful communications; or resell the Service without our written agreement. We may suspend access that threatens the Service or other customers, and will restore it when the issue is resolved.

7. Fees

Trial workspaces are free for the stated trial period. Paid plans are as agreed with our team and, where applicable, billed through our payment processor. Fees are exclusive of taxes unless stated otherwise.

Capacity packs

Our team confirms access details when approving a request. The optional Record Growth Pack adds 100,000 records for $10 per pack per month. The File Storage Pack adds 10 GB of file storage for $5 per pack per month, with the plan’s per-file maximum unchanged. Packs are shared across the organization; multiple packs can be purchased with explicit approval and are never enabled automatically. Charges are monthly, including when app seats are billed annually. Capacity does not reset or accumulate each month. Reductions and cancellations take effect on the date agreed with our team; existing data is preserved, but new records or uploads that exceed the reduced allowance are blocked until space is freed or capacity is added. Any paid plan, and export or closure arrangements, must be confirmed with our team. Published future plans are not a guarantee of availability.

8. Intellectual property

We retain all rights in the Service and its software; you retain all rights in Customer Data. You grant us a limited license to host and process Customer Data solely to provide the Service. Feedback you give us may be used to improve the Service without obligation.

9. Termination

You may stop using the Service at any time; either party may terminate on notice. On termination we make Customer Data available for export for a reasonable wind-down period, then delete it in line with the retention terms in the Privacy Policy.

10. Disclaimers and liability

The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, and our total liability arising out of the Service is limited to the amounts you paid us for the Service in the twelve months before the claim (or USD 100 if you have paid nothing). Nothing in these Terms excludes liability that cannot be excluded by law.

11. General

These Terms are governed by the laws of the State of Illinois, USA, excluding its conflict-of-law rules, and disputes will be resolved in the state or federal courts located in Illinois, unless a signed agreement between us states otherwise. If a provision of these Terms is unenforceable, the rest remains in effect. We may update these Terms; we will post changes here, update the effective date, and notify workspace administrators of material changes. Continued use after changes take effect constitutes acceptance.

12. Contact

Questions about these Terms: use the contact page or write to CRMG Labs LLC, 1901 North Roselle Road, Suite 800 PMB 8390, Schaumburg, Illinois 60195, United States.